Professional Dressmaking 

and Alteration Service in Edinburgh.

Privacy Policy

Last Updated: October 2025Company Name: Anna Tailor Design LtdRegistered Office: 21 Rodney Street, Edinburgh, Scotland, EH7 4ENCompany Number: SC708085Email: info@annatailordesign.com

1. Introduction

At Anna Tailor Design Ltd, we respect your privacy and are committed to protecting your personal data.This Privacy Policy explains how we collect, use, and store information when you use our tailoring, alterations, or dressmaking services, visit our shop, or contact us online or by phone.

We comply fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant Scottish and English privacy laws.

2. Information We Collect

We collect and process the following types of personal data:

• Identity Data: full name, title.

• Contact Data: phone number, email address, postal address.

• Measurement and Fitting Data: body measurements, garment sizes, photographs (if required for design/fitting reference).

• Transaction Data: details of services provided, dates, payments.

• Financial Data: payment details (processed securely via trusted providers).

• Technical Data: when using our website — IP address, cookies, and browser type.

• Marketing Data: communication preferences.

We only collect data necessary to deliver our services.

3. How We Use Your Information

We process personal data to:

• Schedule and manage fittings, consultations, and alterations.

• Create or adjust garments based on customer requirements.

• Communicate regarding appointments, orders, and collections.

• Process invoices, payments, and receipts.

• Comply with legal and accounting obligations.

• Send updates or offers (only if you have opted in).

We will never sell or share your information for marketing purposes with third parties.

4. Lawful Basis for Processing

We rely on the following lawful bases:

• Contractual necessity – to provide tailoring, alteration, and dressmaking services.

• Legal obligation – to maintain financial or tax records.

• Legitimate interests – to manage operations and improve services.

• Consent – for optional marketing or the use of images (e.g. showcasing work).

5. Data Retention

We retain personal data only for as long as necessary:

• Service records and invoices: up to 6 years for legal and accounting purposes.

• Measurement or fitting data: up to 24 months (unless you request earlier deletion).

• Marketing data: until you unsubscribe or withdraw consent.

6. Sharing Your Data sharing

We share your personal data with third party suppliers to help us deliver our products and provide our services, administration, advertising and marketing activities by us or on our behalf. Analytics services providers., who help us to improve and optimise our website and our applications. As part of the provision of their services, as well as payment processors, IT providers, professional advisers, accountants or legal representatives, HMRC, Police or other regulators.  We take all reasonable steps to ensure our vendors adequately protect your personal information and  process them only in accordance with our instructions and legal purpose. 

Tailor Design may transfer and process your personal data to other countries than your country of residence including the EEU and other parts of the World. Tailor Design endeavour to limit any identifiable data and have in place all appropriate safeguards to protect data and comply with applicable laws and regulations in connection with such data transfers.

7. Your Rights

You have the right to:

• Access your personal data.

• Request correction or deletion.

• Object to processing.

• Withdraw consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

8. Data Security

We have appropriate security measures in place to prevent unauthorised access, alteration, or loss of your personal data — including password protection, encryption, and limited staff access.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be published on our website.

Website Terms of Use

Effective Date: October 2025

1. About Us

This website is operated by Anna Tailor Design Ltd, a company registered in Scotland (No. SC708085), with registered office at 21 Rodney Street, Edinburgh, EH7 4EN.

2. Use of the Website

By accessing this website, you agree to comply with these Terms of Use. If you disagree with any part of these terms, please do not use the site.

The website is intended to provide information about our tailoring, alterations, and dressmaking services. Content is for general informational purposes only.

3. Intellectual Property

All content, images, designs, and text on this website are owned by or licensed to Anna Tailor Design Ltd. You may not copy, reproduce, or distribute any part of this site without written consent.

4. Accuracy of Information

While we take care to ensure all information is accurate, we make no warranties that the content is error-free or up to date. Service descriptions are illustrative and may vary.

5. Appointments and Enquiries

Submission of an enquiry or appointment request through our website does not create a binding contract. A booking is confirmed only when accepted by us via email, phone, or in person.

6. External Links

Links to third-party websites are provided for convenience. We are not responsible for their content, availability, or data practices.

7. Liability

We are not liable for any loss or damage arising from your use of this website or reliance on its content.Nothing limits our liability for death, personal injury, or fraud as permitted under Scottish or English law.

8. Governing Law

These Terms are governed by the laws of Scotland.Disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Terms and Conditions of Service

Effective Date: October 2025

1. Company Information

Privacy Policy

Last Updated: October 2025

Company Name: Anna Tailor Design Ltd

Registered Office: 21 Rodney Street, Edinburgh, Scotland, EH7 4EN

Company Number: SC708085

Email: info @ anna tailor design com

2. Scope of Services

We provide professional clothing alterations, bespoke tailoring, and dressmaking services, including but not only:

• Alterations and repairs to existing garments.

• Made-to-measure and custom dressmaking.

• Fittings and personal consultations.

• Bridal, formalwear, and occasion tailoring.

3. Appointments and Consultations

We welcome customers on a walk-in basis and do not charge for consultations or appointments. You are welcome to visit our shop at any time during opening hours for fittings, alterations, or design discussions.

Please note that, during busy periods, there may be a short waiting time of approximately 15–30 minutes before we are able to assist you. We appreciate your patience and understanding.

If you prefer to schedule a specific time for your fitting or consultation, you may book in advance by phone, email, or through our website. While we do our best to adhere to all bookings, appointment times are offered subject to staff and fitting room availability.

If you need to change or cancel a booking, we kindly ask that you give us as much notice as possible. Repeated cancellations or missed appointments may result in the suspension or withdrawal of our services.

We reserve the right to cancel service or rearrange appointments where necessary, including in circumstances of illness, staff shortage, or other unforeseen events. Should this occur, we will notify you promptly and offer an alternative time.

4. Bespoke and Custom Orders

Made-to-Measure and Custom Garments

All made-to-measure, bespoke, and custom garment orders are created specifically to your individual measurements and design preferences. Each piece is carefully crafted by hand and cannot be resold or reused once work has begun.

To confirm your order, a non-refundable deposit — typically 50% of the total price — is required before any materials are ordered or work commences. This deposit secures your place in our production schedule and covers the cost of fabrics, fittings, and labour preparation.

Once work has started — including fabric cutting, pattern creation, or initial fittings — the order cannot be cancelled, and the deposit will be retained. Any remaining balance will be due upon completion and before collection or delivery of the garment.

If you request changes to the design, fabric choice, measurements, or style after approval or after work has begun, additional charges may apply. Such changes may also extend the expected completion date, depending on the extent of the alteration. We will always discuss and agree any additional costs and new timelines with you before proceeding.

We take care to ensure all garments are made to the agreed specifications and measurements. Fittings are provided to check progress and make necessary adjustments, but once a final fitting has been approved, any further alterations requested will be treated as a new, chargeable service.

5. Alterations and Repairs 

We take great pride in the quality of our alteration and repair services, and every garment is handled with the utmost care and attention. Customers are responsible for providing accurate instructions and ensuring that each garment is suitable for the work requested.

Before starting any alteration or repair, we will assess the item and advise you of any visible risks or limitations. Some garments — particularly those that are delicate, vintage, pre-worn, previously altered, or made from speciality fabrics such as silk, lace, leather, or beaded materials — may present challenges that affect the outcome. Where possible, we will explain these risks in advance.

While we take all reasonable precautions, alterations and repairs are carried out at the customer’s own risk. We cannot be held liable for damage arising from pre-existing weaknesses, hidden defects, fabric shrinkage, dye transfer, colour loss, or structural issues that were not apparent prior to the work being undertaken.

If, during the alteration process, we identify an issue that may compromise the result or integrity of the garment, we will pause the work and contact you to discuss the best course of action before proceeding.

Following completion, if you are not satisfied with the fit or finish, please contact us promptly — ideally within 14 days — so that we can review the garment and, where appropriate, make reasonable adjustments at our discretion.

6. Fittings and Measurements

During fittings, we may record your measurements to ensure a proper fit. You agree that your presence or approval at the fitting constitutes acceptance of the final fit unless further adjustments are requested.

7. Collection and Payment

• Full payment is due upon completion and before collection.

• Garments not collected within 90 days may be donated or disposed of after written notice.

• Payment methods accepted: card, cash, or bank transfer.

8. Refunds and Returns

Due to the personalised nature of our services, refunds are not available once work has started, unless there is a demonstrable fault in workmanship. We will make reasonable adjustments if an issue arises within 14 days of collection.

9. Liability

We take utmost care of all garments. However, liability for loss or damage is limited to the cost of the service provided, unless otherwise required by law.We are not liable for pre-existing damage, hidden fabric weaknesses, or shrinkage during alteration.

10. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, such as illness, equipment failure, or supplier delays.

11. Governing Law

These Terms and Conditions are governed by Scottish law.Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

By submitting this form, you consent to the processing of your personal data for the purpose of responding to your inquiry. Please note that due to the volume of work, it may occasionally take a little longer to receive a response.

For urgent matters, we encourage you to contact us by phone.

For more information, please see our Privacy Policy.

Tailor Design

21 Rodney Street

EH7 4EN Edinburgh

+44 131 5570188

info@annatailordesign.com